COVID-19 Update

Last Updated 09/04/2020

In response to the coronavirus outbreak, we and a number of our partners are continually updating details of the measures being put in place in line with the Government and Public Health England guidelines.

The situation is complex and evolving rapidly, so our plans may change. Please check back here for the latest.

Thank you for your continued patience and support.

Key information:


  • We are open for orders but experiencing longer delivery times than usual. You can check the delivery date and status of your order by logging into our website or the App.
  • As we take measures to limit the spread of coronavirus we have a limited number of advisors available to answer your calls. Please do not call our customer care teams unless you are experiencing financial difficulties or problems making a payment. Most queries can be answered through 'Help and FAQS'
  • To make it easier to manage we’ve increased our returns window to 50 days for all standard deliveries (small items) on orders placed from 1st March until the end of April
  • We are committed to helping our customers who have been impacted by the COVID-19 outbreak