FAQs

Contact Us
Chat us up with any questions or comments. We're here to help you!
You can Email us at info@shopib.uk where our customer service team
will assist you with whatever you may need.
All emails will be answered within 2 business days.
We typically send out tracking numbers to your email 3 to 5 days after it has been
shipped.
Domestic Orders take 2-3 weeks to arrive. International orders take anywhere
from 3 to 5 weeks to arrive depending on location.
FAQ’s
We accept all major credit cards (visa, Mastercard, AMEX) and Paypal payments
Can I change or cancel my order once it has been placed?
We want you to enjoy your items as soon as you can! Therefore, we would be
unable to change or cancel an order once it has been placed.
How will my order be shipped?
Please review our shipping policies (here).
Where are you located?
We are located in London, United Kingdom.
How can we contact you?
You can email us at info@shopib.uk
Do you ship internationally?
Yes! We ship worldwide. However, customs charges may apply in your country
which would be charged to you by your postal service upon arrival in your
country.
How long will my order take to arrive?
After your order has been processed, please allow 1-4 weeks for shipping (varies
by location). We will send you a confirmation email with your tracking number
once your package has been sent!
(However, PLEASE make sure your shipping address information is entirely
correct to ensure a faster, safer delivery!)
Defective Product?
If a product received has manufacturing defects, buyers are entitled to request a
product replacement within 14 days of receiving the item. If the case is deemed
valid, Allurefy will cover related costs to deliver a replacement.
How can I be featured on your gallery page?
Awesome! You may either e-mail us your photo directly, or tag us on social
media.
Usual Shipping Times
United States - 10 - 15 Business Days
Italy - 15-30 Business Days
United Kingdom - 15-30 Business Days
Denmark - 15-30 Business Days
Finland - 12- 20 Business Days
Czech Republic - 12- 20 Business Days
Ireland -12- 20 Business Days
Sweden - 15-30 Business Days
Switzerland - 12- 20 Business Days
Poland - 7- 15 Business Days
Greece - 15-30 Business Days
Spain - 10 - 15 Business Days
Netherlands - 10 - 15 Business Days
Norway - 12- 20 Business Days
France - 10 - 15 Business Days
Australia - 12- 20 Business Days
Canada - 12- 20 Business Days
New Zealand - 12- 20 Business Days
Germany - 15-30 Business Days
RETURNS-
HOW DO I RETURN AN ITEM?
If you are not happy with your purchase and wish to return an item, please
contact us within 30 days from receiving your order.
Please provide your order number as well as the reason for your return. Our
customer service team will review the return request and will send further
instructions if the return is approved.
Only items purchased directly from (your brand) will be accepted. For products
purchased from authorized retailers, please get in touch with them directly for
returns.
Returned items must be in original packaging, including any accessories,
manuals, and documentation.
Returned items must be unused, in the same condition that we sent it to you, and
in their original packaging. Stains, folded cards, broken seals/ plastic foiling
broken will not be accepted. If the condition of the product shipped back to us is
not in acceptable condition, we reserve the right to not refund or exchange.
Products that have been personalized cannot be refunded or exchanged.
Non-returnable items include items purchased through retailers, incorrect
products purchased, and damaged products through customer mishandling.
Returns made without receipt may be refused. (your brand) reserves the right to
deny any return.
WHAT IF THE ITEM(S) I RECEIVED ARE DEFECTIVE/INCORRECT/DAMAGED?
If the items that you receive are not what you ordered please contact us ASAP, If
the are damaged or defective, again please contact us and we will review your
request. (Sending images is very helpful for our team)
Did you receive a faulty unit, or the wrong product? Simply not satisfied with your
order?
Please contact our Customer Support team (Contact Us Page) to start the return
process. Please include the following information:
• Order number
• Proof of purchase
• Video or photo of the faulty product (if applicable)
• Complete delivery address
• Contact telephone number
In some cases, you may be required to include a video or photo of the defective
product for proof in order to refund or replace the product.
HOW LONG IS THE RETURNS PROCESS?
Processing returns may take up to 14 business days from the day we receive
your return. We will email you to confirm once your return has been processed.
For returned items, a full refund will be credited for defective products. For
non-defective items, refund excludes all shipping and handling fees.
WHEN WILL I RECEIVE MY REFUND?
All refunds will be credited to your original form of payment. If you paid by credit
or debit card, refunds will be sent to the card-issuing bank within 14 business
days of receipt of the returned item or cancellation request.
HOW DO I CHANGE OR CANCEL MY ORDER?
Please contact us as soon as possible if you need to modify or cancel your order.
Make sure to provide your order number and the modification you would like to
make and we’ll confirm once the modification has been made. Please note that
any orders that have already been packed or shipped cannot be modified or
cancelled.
DELIVERY & SHIPPING
When will my order be processed?
All orders are handles and shipped out from our warehouse in China. Please
allow extra time for your order to be processed during holidays and sale seasons.
We process orders between Monday and Friday. Orders will be processed within
3-5 business days from the order date and shipped the next day after the
processing day. Please note that we don't ship on weekends.
How long will it take to receive my order?
Once you place your order, please allow 3-5 business days to process your order.
After that it will take 12-20 business days for delivery in the United States, and
15-30 business days for international orders (depending on location).
Will I be charged with customs and taxes?
The prices displayed on our site are tax-free in US dollars, which means you may
be liable to pay for duties and taxes once you receive your order.
Import taxes, duties and related customs fees may be charged once your order
arrives at its final destination, and are determined by your local customs office.
Payment of these charges and taxes are your responsibility and will not be
covered by us. We are not responsible for delays caused by the customs
department in your country. For further details of charges, please contact your
local customs office